Frequently Asked Questions

Find answers to common questions about our wall decals, materials, shipping, customization, and installation.

Shipping & Orders

How long does it take to process and ship an order?

Orders are shipped via USPS from Sherman Oaks, California. Standard processing takes 1–3 business days, but may take up to 7 business days in some cases. After shipping, free U.S. shipping is estimated at 3–8 business days, USPS Standard (starting at $5.95) at 3–7 business days, and USPS Priority Mail (starting at $11.95) at 2–3 business days. Delivery times are estimates, not guarantees. Available rates and services are shown at checkout.

Do you offer free shipping?

Yes. U.S. orders of $49 or more qualify for free shipping, with estimated delivery in 3–8 business days after shipment. Other shipping options and charges are shown at checkout.

Do you ship internationally?

Yes. International shipping is available to eligible destinations. Transit times vary and may take approximately 7–21 business days, with additional delays possible due to customs. Any applicable import duties or taxes are the recipient's responsibility.

How can I track my order?

When your order ships, tracking information is provided when available. If your tracking has stopped updating or the package appears delayed, please contact us with your order number so we can help investigate.

What if I entered the wrong shipping address?

Contact us as soon as possible. We can attempt to correct an address before shipment, but changes are not guaranteed once an order has been processed or dispatched. Reshipping charges may apply if a package is returned because of an incorrect address.

What if my order arrives damaged, incorrect, or missing?

Please contact us promptly with your order number and photos, if applicable. We will review the issue and help resolve an error or shipping damage. If you received another customer's order, please do not use it; contact us for instructions.

Materials & Product Details

Where are your decals made?

Our wall decals and printed designs are made to order in Southern California. We design, print, and cut products in-house using professional printing and vinyl-cutting equipment.

What materials do you use?

We offer matte cut-vinyl decals and full-color printed vinyl designs. Cut-vinyl decals have a solid-color, matte appearance; printed designs can include multiple colors and detailed artwork. Please review each product listing for its material and finish.

How are decal sizes measured?

Dimensions are listed in inches and generally refer to the overall width and height of the design. For sets or multi-piece designs, review the product description for any specific sizing or layout details.

Will the colors look exactly like the photos?

Colors may appear different depending on screen settings, lighting, and the material used. We recommend ordering a physical color chart or material sample when an exact color choice is important.

Will large decals arrive in one piece?

Not always. Some larger sizes are divided into sections for production, shipping, or easier installation. When a particular size comes in multiple parts, we note that in the product details.

How long do wall decals last?

With proper application and suitable indoor conditions, wall decals can remain in place for years. Longevity depends on the surface, environment, and care.

Application & Removal

Where can I apply wall decals?

Most decals work best on clean, dry, smooth, properly cured surfaces such as painted walls, glass, mirrors, and certain furniture surfaces. Compatibility varies by material and finish; test a sample if you are unsure.

Will decals stick to textured walls?

Textured walls can make adhesion difficult, especially for intricate cut-vinyl designs. Full-color printed designs may be a better option for some lightly textured surfaces, but results vary. We recommend testing a sample before ordering.

Can I apply decals to freshly painted walls?

Wait at least 45 days after painting before applying a decal or testing a vinyl sample. Follow your paint manufacturer's instructions if a longer curing period is required. Paint that feels dry may not yet be fully cured.

How do I install my decal?

Decals without transfer tape can be peeled from their backing and applied individually. For decals with transfer tape, use the tape to position the design and carefully remove it after application. For decals with partial transfer tape, follow the supplied instructions and gradually remove the remaining backing as you apply the design. Visit our How to Install page for videos and guidance.

Will removal damage my paint?

Our indoor removable adhesive is designed to be removable and, in many cases, can be taken off cleanly. However, paint condition, surface preparation, length of application, and removal technique affect the result. We cannot guarantee damage-free removal on every surface.

Can decals be repositioned or reused?

Most cut-vinyl decals are intended for a single application. Some simple pieces may be repositioned carefully during installation, but removal can stretch or damage the material and reduce adhesion.

Customization, Colors & Samples

Can I choose a different size or color?

Many designs offer selectable sizes and a color entry field on the product page. Enter your preferred color or requested color placement as instructed in the listing. If you need an option not shown, contact us before ordering.

Can I personalize a decal with a name or other details?

Yes, on products that offer personalization. Enter the requested information in the fields provided and double-check spelling, measurements, and color selections before checkout.

Do you offer color charts and material samples?

Yes. Our Vinyl Color Chart includes physical cut-vinyl samples and a full-color printed sample to test on your surface. The chart displays solid cut-vinyl colors, not the colors of full-color printed artwork.

Can I change my order after placing it?

Contact us immediately with your order number. Because products are made to order, changes or cancellations may not be possible once production begins.

Returns & Customer Support

What is your return policy?

Each order is made to order, so all sales are final. If you have a question or an issue with your order, please contact us for assistance.

How do I contact you?

Visit our Contact Us page and include your order number, product name, and a description of your question. We are happy to help with material choices, sizing, customization, and installation.